Return & Refund Policy

Last Updated: August 2026

BioChain Vault Peptides, LLC (“BioChain Vault,” “we,” “us,” or “our”) is committed to accurate order fulfillment and providing customers with clear information about our products and policies.

Because of the nature of the research materials we offer, all sales are generally final. We do not offer a general return period or accept returns simply because a customer changes their mind or no longer wants an order.

By placing an order through the BioChain Vault website, you acknowledge and agree to this Return & Refund Policy.

1. General Return Policy

All sales are generally final.

We do not accept returns or provide refunds for:

• Change of mind
• Ordering the wrong product
• Ordering the wrong quantity
• No longer wanting the product
• Failure to review the product description before ordering
• Failure to review the applicable product information before purchase
• Products that have been opened, altered, handled, or otherwise changed after delivery
• Improper storage or handling after delivery
• Products that have been used or otherwise handled after receipt

Customers are responsible for reviewing product descriptions, quantities, pricing, shipping information, and applicable policies before completing an order.

2. Damaged or Incorrect Orders

If you receive a package that is damaged, contains an incorrect product, or is missing an item, contact BioChain Vault within 48 hours of delivery whenever reasonably possible.

Please provide:

• Your order number
• The email address used during checkout
• A description of the issue
• Photographs of the shipping package and product, when applicable

Please retain the original packaging and any shipping materials until the matter has been reviewed.

After reviewing the circumstances, BioChain Vault may, at its discretion, provide an appropriate resolution, which may include a replacement, store credit, or refund.

3. Damaged Shipping Packages

If your package arrives visibly damaged, please photograph the package before opening it when reasonably possible.

After opening the package, photograph the contents and any apparent damage.

Contact us promptly with the photographs and your order information.

Damage claims may be reviewed with the applicable shipping carrier.

4. Incorrect Product or Fulfillment Error

If BioChain Vault sends an incorrect product or otherwise makes a fulfillment error, contact us promptly.

We will review the order and determine the appropriate resolution.

If the error is confirmed to have resulted from our fulfillment process, BioChain Vault may provide a replacement or refund as appropriate.

5. Product Quality Concerns

If you believe there is a legitimate issue with a product received, contact us promptly with your order number and a description of the concern.

We may request additional information, including:

• Product name
• Lot or batch information
• Photographs
• Packaging information
• Order documentation

A product quality concern does not automatically qualify for a refund or replacement. Each situation will be reviewed individually.

Where applicable, available product or batch documentation may be reviewed as part of the evaluation.

6. Cancellations

Customers who need to cancel an order should contact BioChain Vault as soon as possible after placing the order.

We will make reasonable efforts to accommodate cancellation requests received before an order has entered processing or shipment.

Once an order has been processed or shipped, cancellation may no longer be possible.

If BioChain Vault is unable to fulfill an order, we will contact the customer regarding the available options, which may include cancellation and a refund.

7. Refunds

If BioChain Vault determines that a refund is appropriate, the refund will generally be issued to the original payment method used for the purchase.

The time required for a refund to appear in a customer’s account may vary depending on the customer’s bank, card issuer, or payment provider.

Shipping charges and other fees may not be refundable unless required by applicable law or otherwise approved by BioChain Vault.

Nothing in this policy limits any refund or cancellation rights that cannot legally be waived.

8. Replacements

When appropriate, BioChain Vault may provide a replacement instead of a monetary refund.

Replacement products are subject to availability.

If the original product is unavailable, BioChain Vault may determine another appropriate resolution.

9. Unauthorized Returns

Please do not send any product back to BioChain Vault without receiving prior authorization from us.

Unauthorized returns may be refused and may not qualify for a refund or replacement.

If a return is authorized, we will provide the appropriate return instructions.

10. Products That Have Been Opened or Handled

Because our products are intended for laboratory research purposes and may be subject to specific handling and storage requirements, we generally cannot accept returns of products that have been:

• Opened
• Altered
• Repackaged
• Reconstituted
• Used
• Improperly stored
• Otherwise handled after delivery

This restriction does not limit any rights or remedies that may apply under applicable law.

11. Shipping Issues

Shipping and delivery issues are addressed in our separate Shipping & Delivery Policy.

If an order is lost, delayed, damaged, or delivered to an incorrect address, please review the Shipping & Delivery Policy and contact us with your order information.

Customers are responsible for providing an accurate and complete shipping address during checkout.

12. Refunds Required by Applicable Law

Nothing in this policy is intended to exclude, restrict, or waive any rights or remedies that a customer may have under applicable federal, state, or local law.

If applicable law requires a cancellation, refund, replacement, or other remedy, BioChain Vault will comply with the applicable requirement.

13. Research Use Only

BioChain Vault products are offered exclusively for lawful laboratory and research purposes.

Products are not offered for human or veterinary consumption, administration, diagnosis, treatment, prevention, or other personal medical use.

BioChain Vault does not provide medical advice, dosing recommendations, treatment recommendations, or instructions for human or veterinary administration.

Customers are responsible for ensuring that their purchase, possession, handling, and intended research use comply with applicable laws, regulations, institutional requirements, and safety procedures.

14. Contacting Us About an Order

To help us resolve an issue as quickly as possible, please include the following information in your first message:

Order Number:
Email Used at Checkout:
Product Name:
Tracking Number, if applicable:
Description of the Issue:
Photographs, if applicable:

Providing complete information helps us investigate your request without unnecessary back-and-forth.

15. Policy Updates

BioChain Vault may update this Return & Refund Policy from time to time as our business operations, products, fulfillment procedures, or applicable requirements change.

The current version of this policy will be posted on this website with the applicable “Last Updated” date.

Contact

For questions regarding returns, refunds, damaged shipments, fulfillment issues, or order cancellations, please contact BioChain Vault through the Contact page on our website.

BioChain Vault Peptides, LLC